Some problems detected
Users are reporting problems related to: internet, total blackout and wi-fi.
The latest reports from users having issues in Hornsey come from postal codes N8.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
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What isn't working?
Please let us know what issue you are experiencing with Hyperoptic:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Hyperoptic?
3.09 out of 5 1,371 ratings
Thank you!
Problems in the last 24 hours in Hornsey, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hornsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 03: Problems at Hyperoptic
Hyperoptic is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
Internet (75%)
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Total Blackout (13%)
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Wi-fi (11%)
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E-mail (1%)
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TV (1%)
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Live Outage Map Near Hornsey, Greater London, England
The most recent Hyperoptic outage reports came from the following cities:Tower Hamlets, Wembley, Hackney, City of Westminster, London, Woolwich, East Ham, Tottenham, Newham, Isleworth, Watford, Southwark, Ealing, Fulham and Leyton.
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| City | Problem Type | Report Time |
|---|---|---|
 Tower Hamlets | Internet | |
| Tower Hamlets | Internet | |
| Wembley | Internet | |
| Hackney | Internet | |
| City of Westminster | Wi-fi | |
| London | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Hyperoptic Issues Reports Near Hornsey, England
Latest outage, problems and issue reports in Hornsey and nearby locations:
- Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported fromHarrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
- Denis O'Regan (@TheDenisORegan) reported fromHammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
- Gezgin Kiz (@hamidetekin) reported fromStratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
- Alex Pasfield (@The_Stockboy) reported fromLondon, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
- Dr Agnes Arnold-Forster (@agnesjuliet) reported fromCamberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
- Simon Monger, SCMP (He/Him) (@SimonMonger) reported fromPoplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
- LUCA (@Gianluca_Leo) reported fromBarnet, England
FYI, never use @Hyperoptic
- LUCA (@Gianluca_Leo) reported fromBarnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
- Fursecroft (@Fursecroft) reported fromPaddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
- Denis O'Regan (@TheDenisORegan) reported fromHammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
- Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported fromHarrow Weald, England
Hyperopic is down. Circa 11pm.Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
- Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported fromHarrow Weald, England
Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic
- aeris daddy (@thekuntz69) reported fromBarnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
- Denis O'Regan (@TheDenisORegan) reported fromHammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
- Alex (@AlexRM) reported fromCamberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
- Gezgin Kiz (@hamidetekin) reported fromStratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
- Alex Pasfield (@The_Stockboy) reported fromLondon, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
- Pharaoh London Cosmetics UK (@pharaohlondonuk) reported fromStratford, England
@Hyperoptic Customer for several years, received outstanding service.
- Denis O'Regan (@TheDenisORegan) reported fromHammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
- Kalpitha Reddy (@kalpitha_reddy) reported fromPoplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
- Ccynical (@Ccynica) reported
@ViscountMonte @Hyperoptic Their customer service is the worst, they take a century to reply to you
- northwigan 🇺🇦 (@norfwigan) reported
@ThreeUKSupport Yes I still have no signal. And no, I’m using hyperoptic wifi.
- James Turner QC (@JamesTurner37) reported
My @virginmedia broadband in SW London has been down for most of the past few days and it seems to be impossible to discover what’s going on. The uncertainty of knowing whether I can WFH or not over the weekend is infuriating. Does anyone out there have experience of Hyperoptic?
- D3@dp0ny 🇺🇦 (@D3dp0ny1) reported
@Hyperoptic @HyperopticCS more messages than I care to count two tweets two DM's five days of outage no updates. Your customer service is beyond shocking worse than BT which is saying something. 0 out of 10. Might as well as take your equipment back for what it's Worth
- HyperopticCS (@HyperopticCS) reported
@josephwarnett @Hyperoptic Hello Joseph, even though we are terribly sorry to hear about this, you should know that it only happens when there is a major infrastructural issue, which we are doing our best to properly resolve it. We are providing more updates in our DMs now.
- America Mappilai (@AmericaMapillai) reported
Hello @Hyperoptic why do I need to pay more as a existing customer to renew? I missed the deadline and reached out and got charged more than what you offer new customer. Is this fair #hyperoptic @HyperopticCS
- dominic carman (@CarmanDominic) reported
@JamesTurner37 @virginmedia Similar issues in SE London. No experience of hyperoptic, but Virgin Media's excuses cause hypertension...
- Mark (@MarkTheTriplet) reported
@HyperopticCS Hi, im having issues with playing games online on the Xbox when the other players also have Hyperoptic broadband. It complains about NAT issues and its fine with others who do not have Hyperoptic broadband.
- Andrew Brooks (@taxbod) reported
@JamesTurner37 @virginmedia My Hyperoptic is working fine. Thanks for asking. ;)Whilst not as wow as the company likes to claim, the service is still noticeably more reliable than Virgin or BT. Only one outage for me in three years, and it was sorted in 12 hours.)
- BarkingMonkey (@replytomorons) reported
@Hyperoptic should be using Aleksa N as a consultant to teach their training staff how customer service should be done. It shouldn't have taken me so long to get through to someone like him.
