Virtual Desktop | Information Technology Services (2024)

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.

There is currently no planned maintenance.

Request access to alerts by emailing the ITS Help Desk.

Subscribe to the Virtual Desktop Alert RSS feed.

Find out more about RSS on the ITS website.

How to post an IT service alert.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Virtual Desktop - Outage on Jun 8, 2024, 2:30pm - Jun 9, 2024, 10:00am

Start:

Saturday, June 8, 2024 - 2:30pm

End:

Sunday, June 9, 2024 - 10:00am

Updates

Sunday, June 9, 2024 - 10:00am

The service has been restored.

Description

The Virtual Desktop service athttps://virtualdesktop.uiowa.edu/Citrix/VirtualDesktopWeb/ (alsoon the Citrix Workspace desktop version) are currently are experiencing issues when launching applications. Our support staff are looking into the issue.

Services

Virtual Desktop

Last updated:

Sunday, June 9, 2024 - 10:04am

Virtual Desktop - Outage on May 16, 2024, 5:00pm - May 17, 2024, 7:30am

Start:

Thursday, May 16, 2024 - 5:00pm

End:

Friday, May 17, 2024 - 7:30am

Updates

Friday, May 17, 2024 - 7:45am

This issue is resolved.

Description

CitrixHosting Systems are down, preventing access to SAS and other Citrixbased applications through the Virtual Desktop.

Services

Virtual Desktop

Last updated:

Friday, May 17, 2024 - 7:46am

Virtual Desktop - Maintenance on Apr 13, 2024, 6:00am

Start:

Saturday, April 13, 2024 - 6:00am

End:

Saturday, April 13, 2024 - 7:00am

Description

The Virtual Desktop service will be undergoing scheduled maintenance.

Services

Last updated:

Saturday, April 13, 2024 - 7:00am

Virtual Desktop - Maintenance on Mar 30, 2024, 7:00am

Start:

Saturday, March 30, 2024 - 7:00am

End:

Saturday, March 30, 2024 - 8:00am

Description

The Virtual Desktop service will be undergoing scheduled maintenance.

Services

Virtual Desktop

Last updated:

Saturday, March 30, 2024 - 8:00am

Multiple Services - Degradation of Service on Nov 15, 2023, 10:15am

Start:

Wednesday, November 15, 2023 - 10:15am

End:

Wednesday, November 15, 2023 - 11:00am

Updates

Wednesday, November 15, 2023 - 11:00am

The issue has been resolved.

Description

There are issues logging into services such as ICON, Wiki, Employee Self-Service, Clarity Connect (call center phone systems across campus), Virtual Desktop, MAUI, MyUI, Duo two-step login, Zoom,Cherwell, and eduroam. ITS staff are investigating.

Services

ICON

MyUI

Two-Step Login with Duo Security

eduroam

Virtual Desktop

Wiki

Zoom

Last updated:

Wednesday, November 15, 2023 - 11:10am

Virtual Desktop - Maintenance on Sep 29, 2022, 7:30pm

Start:

Thursday, September 29, 2022 - 7:30pm

End:

Thursday, September 29, 2022 - 8:30pm

Description

During the maintenance window users will be unable to initiate new Virtual Desktop sessions. Sessions active prior to the maintenance window will be unaffected.

Services

Virtual Desktop

Last updated:

Thursday, September 29, 2022 - 8:30pm

Virtual Desktop - Maintenance on Sep 28, 2022, 7:00pm

Start:

Wednesday, September 28, 2022 - 7:00pm

End:

Wednesday, September 28, 2022 - 8:00pm

Description

Virtual Desktop will undergo maintenance.

Sessions beginning before 7PM should not be interrupted by the maintenance, but sessions starting between 7PM and 8PM may not work.

Services

Virtual Desktop

Last updated:

Wednesday, September 28, 2022 - 8:00pm

Virtual Desktop - Degradation of Service on Oct 21, 2021, 10:30am

Start:

Thursday, October 21, 2021 - 10:30am

End:

Thursday, October 21, 2021 - 11:00am

Updates

Thursday, October 21, 2021 - 11:00am

This issue has been resolved.

Description

Users may experience issues launching applications in the Virtual Desktop service. ITS is currently investigating the issue.

Services

Virtual Desktop

Last updated:

Thursday, October 21, 2021 - 11:12am

Virtual Desktop - Maintenance on Nov 5, 2020, 3:00pm

Start:

Thursday, November 5, 2020 - 3:00pm

End:

Thursday, November 5, 2020 - 5:00pm

Description

Virtual Desktop will be upgraded. Service disruptionis expected to be minimal.

Active Virtual Desktop sessions will not be affected, but for a short period of time (3-5 minutes) new sessions will not start.If this occurs, please try again after 10 minutes.

Services

Virtual Desktop

Last updated:

Thursday, November 5, 2020 - 5:00pm

Virtual Desktop - Degradation of Service on Aug 13, 2020, 4:00pm - Aug 14, 2020, 7:45am

Start:

Thursday, August 13, 2020 - 4:00pm

End:

Friday, August 14, 2020 - 7:45am

Updates

Friday, August 14, 2020 - 7:45am

The issue has been resolved.

Description

Virtual Desktop is not displaying available applications. ITS is investigating the issue.

Services

Virtual Desktop

Last updated:

Friday, August 14, 2020 - 7:50am

Virtual Desktop - Service Announcement on Dec 23, 2019, 5:00pm - Jan 10, 2020, 5:00pm

Start:

Monday, December 23, 2019 - 5:00pm

End:

Friday, January 10, 2020 - 5:00pm

Description

Virtual Desktop now requires the VPN from off campus.

Services

Virtual Desktop

Last updated:

Friday, January 10, 2020 - 5:00pm

Virtual Desktop - Outage on Sep 12, 2018, 8:00am

Start:

Wednesday, September 12, 2018 - 8:00am

End:

Wednesday, September 12, 2018 - 9:30am

Updates

Wednesday, September 12, 2018 - 9:30am

This problem has been resolved by support staff. Please contact the ITS Help Desk if you have any further issues with this service.

Description

The Virtual Desktop service is currently experiencing an outage. This includes access through Citrix Receiver and https://virtualdesktop.uiowa.edu.

Services

Virtual Desktop

Last updated:

Wednesday, September 12, 2018 - 9:23am

Virtual Desktop - Maintenance on Sep 11, 2017, 8:00pm

Start:

Monday, September 11, 2017 - 8:00pm

End:

Monday, September 11, 2017 - 10:00pm

Description

Planned Virtual Desktop Maintenance. Existing Virtual Desktop connections will not be affected. However, new connections will not be possible for a short time within the 2 hour maintenance window.

Services

Virtual Desktop

Last updated:

Monday, September 11, 2017 - 10:00pm

Virtual Desktop - Maintenance on May 26, 2016, 5:00am

Start:

Thursday, May 26, 2016 - 5:00am

End:

Thursday, May 26, 2016 - 8:00am

Description

ITS support staff will be performing an upgrade to the Virtual Desktop (Citrix) service on Thursday, May 26, 2016 from 5:00am to 8:00am. The service will be unavailable during the upgrade.

Services

Virtual Desktop

Last updated:

Thursday, May 26, 2016 - 8:01am

Virtual Desktop | Information Technology Services (2024)

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