Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 125,472 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Santa Clara, Chicago, Oakland, Denver, Seattle, San Francisco, Philadelphia, Redwood City, Medford, Portland, New Bern, Cleveland, South Jordan, Augusta and Coos Bay.
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| City | Problem Type | Report Time |
|---|---|---|
 Santa Clara | Internet | |
| Chicago | Internet | |
| Oakland | Internet | |
| Denver | Internet | |
| Seattle | Internet | |
| Seattle |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Darik (@darikforeal) reported
Internet was out for nearly 12 hours yesterday. @xfinity @XfinitySupport gave me a generous $5 credit for my trouble. Wow. Guys. Thank you so much.
- diemrcupcake (@diemrcupcake) reported
@GamersNexus At my old house AT&T only offered 27mbps DSL. This was 2017 and I lived in a heavily populated area that wasn't stupid old or brand new. Xfinity offered 300 at the time so we ****** off AT&T. Xfinity has been fine and we have never gone back.
- Candice Arnold (@candicejarnold) reported
When @XfinitySupport @Xfinity is not responding to customers who do not wifi after an outage has been "resolved"
- DellSell/DellSella/D$/DellSellMysic (@SellaDell) reported
Comcast. Fw the wrong family mfs im not something to play idc of its $1 of my market value bishes are gonna burn and billions will be destroyed n the afternoons and millions will shut you down you do not deserve any customers_my "following counts low" 🗣🤡🤡🤡🤡🤡🗣🔥🔥🔥Lets Go!
- BethyCity (@BethyCity) reported
@DerekFriday @cspanwj @SenatorRounds Their garbage lies are still on Comcast, they always like to pretend they're silenced
- ♠️ (@ohsoraya) reported
I wish I never switched my phone service to xfinity
- goldskin goddess (@tatianaauriel) reported
@pretty_owens_ Mine is suppose to be $55 a month through xfinity.. they fixed my bill & gave me a credit. That boost **** only work with two devices hooked up to it. I had that. Xfinity can have up to like 5 devices on the wifi without it lacking..
- ethical **** (@tommypickles___) reported
Xfinity just hit me with a $200 bill and I know the customer service rep felt so bad for me when he said “try to smile today” sir pls 😭
- Charles (@cdulaney85) reported
never will understand why they didn't schedule a Xfinity race for North Wilkesboro when you know you'd have got Dale Jr. locked in for it
- Bryan (@cinnamatron) reported
Call me crazy, but ever since @comcast / @xfinity performed "Network Optimization" in my area last month, the connection in my home is worse and i get to pay $10 more a month, too. Sounds about par for the course for their internet monopoly.
- The Bad Guy (@BadGuy929) reported
@DIRECTV is garbage, they continued to charge me for the nfl ticket after i canceled my service, they also didn't turn off the nfl ticket after i told them to the previous year, hard to believe their customer service is worse than @comcast
- Carvajal Krista (@CarvajalKrista1) reported fromTallahassee, Florida
Xfinity lost my payment of $370.16 . They have done nothing to help me.
- MGP (@philipgmathew) reported
@WookieDrives In KyBu case, he should be able to run as much as he wants in Trucks because it's his team. The Buschwacker crap started with Martin and the Winn-Dixie car when he sold the team to Roush. KyBu went to the extreme in XFinity. If he stuck it out with his own deal, good.
- Nobody_U_Know (@Head_HunterMF) reported
@Bren64344407 @CalltoActivism @TheRichFromCali Dude, I have Xfinity. I pay $2 a month for Fox when I NEVER watch it! I’m paying tucker’s salary! Fk that! How is that fair? How about I get to pick only the channels I WATCH & screw the rest? That sounds a LOT more fair! I might just have to switch if direct tv gets rid of Fox!
- UAvi8tor🇺🇦 (@UAvi8tor) reported
@GamersNexus Xfinity/Comcast. Their ads make my blood boil. Their marketing team clearly never went beyond a 3rd grade education.
- @da'realronavery440 (@madblack440) reported
@rochelle_belair @Xfinity The problem is TMobile
- Breeze (@BreezeTheLight) reported
@Mooiwnl i dropped comcast for verizon and i have never had packet loss again
- Kenny Stephan (@kennystephan38) reported
@ericareport Who cares personally my family dropped Directv and AT&T for FuboTV and got Xfinity mobile when they pulled all that crap with the BLM .
- Just a regular citizen. (@DebraCh92761548) reported
@gregkellyusa AT&T. JUST LOOK AT THEM. They are a terrible country. Look at past documentation of how they fired Americans and hired people over seas for half the money. Like comcast. I called customer service one day, and the lady I spoke with was in the Philippines.
- JILLSMafia (@tomcmcsmithx) reported
@jimcramer <---- this scammer. Rips the Companies he doesn't personally like and then asked about Comcast "I need to put my arms around it" WTF - that is what you do for a living. The answer is Comcast Stock sucks. But you work for them, people who follow are SHEEP
- Exbox_Player (@exbox_player) reported
@pr0fiteer @f*ckyouiquit I feel like 99% of the industry wouldn’t do unpaid internship for that. That’s a lot of work to do for free lol. Contractors get ****** in this industry a lot. I used to be in-house for Comcast and I could NEVER do that for free. **** I barely wanted to do it for $20 an hour
- JJ (@terayaarstar) reported
@Xfinity Why is your limit for Internet monthly usage so low , with everything on streaming 1200 GB is nothing and I cannot wait to change my service. If not unlimited make it 3000 GB or unlimited
- ShortSeller (@ShortsellerST) reported
Day 5 of no internet and Xfinity (sucks!) Can't get a tech back here till 29th no trading... no TV. FML
- Sriracha Breath (@Sriracha_Breath) reported
@ShortsellerST Xfinity is the absolute pits brother, couldn't tell you how many times they boned me when working from home. Always at the worst moments too.
- Swervo615 (@Shaxn615) reported
@XfinitySupport fix the Xfinity Streaming App its annoying asf it keeps buffering every 3-5 secs and lags off my screen but my internet is good
- Phil (@phil_b_reed) reported
@jacobogles @comcast @G4TV One was fanciful commentary on imaginary things, the other was a gaming network.
- Rebel in Texas (@TexasRebelin) reported
99 year lease in our neighborhood for cable service and for some dumb reason even though 3 houses down have xfinity they won’t give it to the remaining homes on the street. Our homes are three years older than the ones that can get it.🤬
- Nova Sparks Cosplay (@NovaSparksCos) reported
Apparently the promotion they offered me in late 2022 was never approved and no one told me until I called in today. I can't wait for my city internet to reach my area so I can say good riddance to @Xfinity
- Viancyy (@Viancyyelena) reported
@Xfinity it’s been 2 weeks where i’m consistently getting 20-40% packet loss and my upload drops from 30-2 daily. 3 technicians have been sent this month to “fix” the issue but nothing has been fixed. The issues continues. PLEASE HELP!
- MadMick (@RealMadMick7) reported
Comcast xfinity is trash. I pay for the highest speed and most reliable internet available and the modem takes a **** repeatedly. Everything hardwired.
